|
Do Not Order From WHEELMAX
|
Apr 7, 2008 Wheelmax complaint |
|
|
I ordered a set of rims and tires on Feb. 17th 2008. After I ordered them, the salesman called me and said that they did not have the wheels in stock (though the website said they did), but I could get any other wheels I wanted for the same price. I told him there were no other wheels I liked, and I would call him back, but I probably would just cancel the order. About 15 minutes later, he calls me and says he found the wheels I ordered, and they were in California. He would get them sent to Wheelmax, they would balance them, and then they would ship them to me. He said it would take 2 days for them to get the wheels and it would take 3-5 days after that for me to get them.
-I did not receive any wheels until the first of April. I only got three. Fedex damaged the fourth wheel, and though that was not Wheelmax's fault, the next part was. I called Wheelmax and told them Fedex said the wheels was damaged. They said they could not get another one of those wheels but they would sell me some more. An hour later, I called them again, sat on hold for 20 minutes like always, and he said he found the wheel. It was the same story about CALIFORNIA. He told me I should get the wheel in 4 days. When I called 4 days later, he said he should get the wheel that day and it would take 3-5 days for me to get it. Both times, they were lying so I would not cancel my order.
I now have four wheels. The chrome inserts were missing. They sent those. I am still missing all 4 center caps. They told me they would give me some money back for all the trouble. I paid $1686.98. They are going to give me $86.98. Wow. That's not even 10 percent, and I keep calling wanting to know why I haven't seen the refund yet, and i can't get anyone to tell me anything.
I will NEVER NEVER NEVER buy rims from Wheelmax again. EVER!
 Quote this article on your site | Views: 395
1. Written by WHEELMAX ***!!!!, on 03-07-2008 13:17
This is my story......
I ordered a set of rims for my car. The total price was just under $400. I received the rims in good condition. However, when i went to get the rims installed they did not fit. So here i am, sitting at a professional tire shop and they tell me they do not fit. So i called Wheelmax and told them that they do not fit. The guy on the line goes...."Sir, I am not going to argue with you, we have sold hundreds of these exact same rims for that car. I said....well what am i suppose to do when they dont fit. He argued and argued with me. So i hung up and tried calling again. This time a female rep answered. She said that the rims will not fit without spacers. So I said, well I already have all my tires off where do i get the spacers. She said she would mail them to me or i could have a full refund because they do not fit as ordered. Beings i didnt have time to wait around and i needed the car, plus i already had money dumped into the car with labor i decided i would take the full refund. She said i would recieve an email that i would print and take to fedex..with the rims and that would cover the shipping charges and everything. Well 3 days later I still havent received an email. I have also contacted them a couple times asking where the email was. They said it was coming just give it time. Finally, Today i was fed up. I called them and said I wanted it by noon today. She said that they decided that they are not going to refund my money because those rims should fit on my car. I just laughed because i was so fed up. On there website it says that they will refund your money in full if they do not fit. WELL THEY DONT. But they say they do. What kind of guarrentee is that if they wont believe you and there is no way to prove your point. SO they said they would return them normally. Which meanse i would have to request an RMA number and pay for shipping myself. PLUS a $100 restocking fee. SO basically after all that...i would recieve maybe 50% of my money back. So i decided to disupute my claim through Visa because i am getting jerked around. Hopefully I win but if not im out what i paid for the rims. I really hope whoever reads this takes my advice when i say DO NOT PURCHASE FROM WHEELMAX. They have 2 seperate departments, SALES (which of course is going to be super nice) and RETURNS/Cusotomer Service (which totally F#$#$## SUCK. So far i have wrote 5 emails to them aswell and have not recieved even 1 reply. Once they have your money they treat you like crap. PLEASE!!!! spend the little bit of extra money and order from someone else. Don't end up in the same loss I am in. I have rims that i cannot use and i am out 400 dollars. I hope you take my advice....but if not....just remember to come back and write a bad review to help someone else out......Take care...and goodluck if you dont take my advice.
|
2. Written by DO NOT ORDER FROM WHEEEL MAX!!, on 07-04-2008 10:47
I only got 3 wheels too!!! they keep telling me to wait.... and one of the rims had a scratch!
they dont provide you a shipping #
|
|
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
|
![]("http://www.pissedconsumer.com/templates/pc2/images/spacer.gif){kind=spacer}
Comments
Comments (2)
